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Joey H. was sent out to do a sewer scope inspection for a house I am in the process of buying and he did an excellent job, explaining the process as he was executing it and was very professional. I was very satisfied with this service.
Even after a grueling day for him on a time-consuming emergency job, Billy was pleasant, efficient and resolved our water hammer issue with a replacement of the arrestors. We have been satisfied customers with Les Nelson and Universal since the company was founded and launched.
Everyone at Universal was fantastic! Courteous, friendly woman answered the phone, scheduling was prompt, they called when the service technician was on his way. Mike and his assistant arrived on time. Clean-cut and professional men. They addressed all my concerns and got the work done quickly. Didn’t try to sell me extra services like every other plumber that’s stepped into my home. HIGHLY recommend Universal Plumbing.
From the office staff to the field service personnel, the team at Universal Plumbing & Sewer was very courteous and professional. All information provided was accurate and pricing was reasonable. Upon job completion, the service guys cleaned the work area completely, and timely. I am truly impressed with Universal and will certainly contact them for any future plumbing needs.
Fantastic company! Professional, fast, and great pricing. I highly recommend this company and will use them for all my plumbing issues. Jonah was spot on and went right to work. He had the issue diagnosed and fixed in no time. Thank you Universal for being so professional. A job well done!
This is my second experience using Universal. The staff listened to my assessment of my drain problems and sent the best person for the job. Fred completed the repair promptly and carefully explained my options for annual maintenance and prevention. Thank you Fred for all the advice and care you took to keep my space clean! I am so happy to find this company and competent staff!
Michael was able to get to my house in under 2 hours from the time I called to request service. He was very professional, reasonable, fixed my problem very quickly. He noted that my problem was pretty straight forward and he wouldn’t recommend extensive invasive services since they weren’t necessary, which I appreciated, and he also helped fix an unrelated problem (loose faucet handle) that he noticed. Highly recommend.
Hands down the best service call by a plumbing company that I have ever had. Friendly, helpful, professional, and upfront with all work details. Highly recommend them.
I had a well known local company come in to unclog my drain. Not only was their attempt unsuccessful but I was quoted $700 to have a new one installed. Mark from Universal was able to unplug the drain in less than an hour and did it at a fraction of the cost. He was very courteous and professional. I will certainly use this company again.
Les thoughtfully assessed the situation and offered alternative solutions. He started with the most simple, less costly possibility and did not push for more than what was needed. He and Fred were courteous and worked diligently. Good people doing good work. If more needs to be done, I would not hesitate to call Universal Plumbing and Sewer. I have already recommended them to a friend.
Adam did a great job. He kept me informed throughout the appointment of what he was doing and why. He wore shoe covers in the house and left the area he was working in very clean. We were very happy with the job he did.
I needed to have my garbage disposal replaced and used Home Advisor to find a plumber. I was directed to Universal Plumbing and I couldn’t be happier. Mike B. arrived on time, was very professional and very friendly. They put in the new garbage disposal and made sure there were no other leaks. He also fixed the light over my kitchen sink! I would definitely call Universal again for my plumbing needs.
After receiving a courtesy call from the office, the serviceman arrived right on time. He was friendly and professional. I was charged as quoted for the work performed. Would definitely use this company again.
Fred was prompt, professional, kind, and thorough. I would definitely recommend this company.
Jonah was very professional and personable. He installed a new sump pump in our home within an hour. My husband and I are so glad we hired Universal Plumbing & Sewer.
Excellent company. Handled my emergency quickly and with high quality. Provided guidance to me on how to prevent future mishaps. Highly recommend.
Very satisfied with customer service, on time with scheduled appointment. Mark was just super - knows his job and kept us informed as to what he was doing, what it would cost, etc. Would recommend to family & friends.
Very clean and professional. Used slip covers to cover feet before entering house, disposed of all waste, and left the areas they worked in cleaner than the areas were before they arrived to work. Very professional and dependable.
Jonah was amazing! Excellent service, friendly and professional, knowledgeable and efficient. I love that this is a family business and I will be calling Universal for all my household plumbing needs. Highly recommended.
Fred and Jonah were professional and courteous and more than competent in clearing out our home sewer line with the high-pressure cleaner. I would recommend them to anyone.
Billy showed up precisely within the quoted window of time. A courtesy call was also made prior. Upon his arrival, we reviewed each problem as a team. Billy was courteous and went through each issue taking his time in explaining what could be the problem as well as the solution to each. Once he started replacing the sump pump, he did it quickly without any mess.
Mark came out this time and did an excellent job! I have used Universal Plumbing many times before. Mark did excellent work and even went back to relight my hotwater tank since he had to turn the gas off to my whole condo. I won’t use any other company!
Mike was extremely helpful and very knowledgeable. Kept us informed along the way. Willing to work with our insurance adjuster and explain the situation. Would definitely recommend Universal Plumbing and Sewer!!
The tech arrived on time, was very friendly, and patiently answered all of our questions. He did a great job and cleaned up after he was done. I would recommend Universal to all friends and family who have any plumbing problems.
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